Last updated: 18 August 2026
Purchases are handled by Paddle, our reseller and Merchant of Record, which processes returns on our behalf. This policy describes when a refund is available for apps bought from Cubio AS on this site. It does not cover a purchase made on the Garmin Connect IQ Store, where Garmin is the seller — see below.
This policy does not apply to a purchase made there. Several of our apps are published on Garmin's Connect IQ Store, and some of those can also be bought here — so what matters is not which app you have but where you bought it. If you bought on the Connect IQ Store, your purchase is with Garmin, not with Cubio: we are not the seller, Paddle is not involved, and we never see the transaction. There is nothing for us to refund. If you are unsure which you have: a purchase from us came with an activation code by email, and one from Garmin did not.
Refunds for those apps go through Garmin, under Garmin's own terms and within Garmin's return window. Ask through the Connect IQ Store or Garmin support. Everything below concerns apps bought on this site.
Our Privacy Policy and the safety notice still apply to every app we publish, however you got it, and support@cubio.no supports all of them.
As a consumer you normally have a 14-day right to withdraw from the purchase of digital content. Because our apps are delivered electronically and work immediately, this right is waived once you begin using the purchase — that is, once you download the installer or activate the app on a watch. You are asked to acknowledge this before you buy.
If you have not yet downloaded the installer or activated the app, you may request a full refund within 14 days of purchase, for any reason.
Once an app is activated it runs offline on your watch indefinitely and cannot be remotely disabled, so purchases are generally non-refundable after activation. A refund revokes the licence, which blocks future re-activation but does not remove an app already installed.
Your statutory consumer rights are unaffected. If an app is faulty or not as described, contact us and we will make it right, including a refund where due, regardless of the above.
Use the link on your Paddle receipt, or email support@cubio.no with your order or receipt number. Refunds are issued to your original payment method by Paddle. Questions: support@cubio.no · +47 901 50 293.